Bespoke Treks and Hikes – Terms and Conditions
All Events you book with us are organised and sold subject to the following conditions.
Except where otherwise stated, these booking conditions only apply to arrangements
which you book with us in Ireland and which we agree to make, provide or perform (as
applicable) as part of our contract with you. In these booking conditions “you” and
“your” means all persons named on the booking (including anyone who is added or
substituted at a later date) or any of them, as the context requires..
Booking Conditions:
All bookings are subject to the terms and conditions set out below. Your statutory rights are
not affected. All events and walks are operated by Bespoke Treks and Hikes, an Irish-
registered Company. Whether services are supplied or carried out directly by Bespoke Treks
and Hikes or through a third party, your contract is with Bespoke Treks and Hikes.
A booking is deemed to be made when a phone/email reservation is made (in the case of a 1
day hike) or when the appropriate booking deposit is received (in the case of all other hikes
or events) by Bespoke Treks and Hikes “The Company” from an individual or group “The
Customer”.
Clear understanding and acceptance of the following terms and conditions is implied when a
booking is made and this constitutes the limit of The Company’s liability.
You can make a provisional booking for any Bespoke Treks and Hikes by phone, by email or
through our website.
Provisional bookings are held for up to two weeks but cannot be guaranteed and do not
become confirmed bookings until they are paid for (in the case of day hikes) or until the
appropriate booking deposit is received (in the case of all other walks or events).
Payment
Payment may be made by bank transfer, bank draft,, credit card for euro currencies.
There may be a charge of 3% to cover Credit card payments.
Half payment for day or multi day events and walks are due at the time of booking. .
The balance is due in full 90 days before the start of the event.
Note: Confirmed bookings cannot be guaranteed if full payment is not received within 6
weeks of the event start date.
If the full balance of the team event price is not received within 90 days then Bespoke Treks
and Hikes reserves the right to cancel the booking.
In the event of a booking being made less than 90 days before the start date, the total price is
payable at the time of booking.
Modification or Cancellation of a team event by the Business
We aim to operate all our team events as advertised. However, we reserve the right to modify
or cancel any event up to four weeks before the start date of the event.
Bespoke Treks and Hikes undertakes not to cancel or modify any event within four weeks of
the event start date unless forced to do so by circumstances beyond its reasonable control.
In the event that we have to cancel an event, the customer shall receive a full refund of the
monies paid to us but will not be entitled to any further sum by way of compensation,
damages or otherwise arising from said cancellation. This applies no matter when the event is
cancelled.
In the rare instance that accommodation for your event is unavailable due to high demand, we
may need to use alternative suppliers, incurring additional charges. If the possibility of
additional charges arises, you will be notified of these and asked for your permission to
proceed before Bespoke Treks and Hikes continues with the booking.
Our Navigation courses ad hoc events are dependent upon a minimum number of customers.
Where the minimum number of customers has not been met six weeks prior to the start date,
Bespoke Treks and Hikes is entitled to cancel the event. Every effort will be made to find
another event that is convenient for you or, alternatively, all monies paid to Bespoke Treks
and Hikes shall be refunded to the customer. However, Bespoke Treks and Hikes is not
responsible for any additional expenses that may have been incurred by the customer in
preparing the trip.
Force Majeure:
Where war or terrorist activities, threatened or actual, civil unrest, industrial action,
threatened or actual, weather conditions, fire, flood, drought, airport regulations or closures,
unforeseen alterations to public transport schedules and rescheduling of aircraft or any other
event outside the control of the Bespoke Treks and Hikes either delays or extends the event or
compels a change in prior arrangements, the Business cannot accept liability for any resulting
loss, damage or expense to the customer.
Customer Cancellation or Modification
Modification: Where the customer wishes to modify the team event arrangements and
Bespoke Treks and Hikes had accepted and confirmed the booking, a minimum
administration fee of €100 ) per booking will be applied.
If any additional costs have been incurred by Bespoke Treks and Hikes (e.g. administration,
cancellation fees, etc.), these will also be charged to the customer. Any modifications will
depend on alternative availability.
Modifications to events that have been confirmed are not possible within 2 weeks of the
event start date.
Cancellations: Where the customer cancels the event and Bespoke Treks and Hikes has
accepted the booking, or where Bespoke Treks and Hikes cancels the event due to customer
non-payment, the following charges shall apply:
Cancellation of Booking
You may cancel your confirmed booking at any time prior to departure. You may also transfer
your booking to another event with us. Any cancellation must be notified in writing by the
person who made the booking. Your notice of cancellation will only be effective when it is
received in writing by us at our offices. We will ask you to pay cancellation charges on the
scale shown below based on your original booking departure date.).
If you cancel your Event:
● Cooling off period: Any booking made more than 75 days before travel benefits from a 48
hour cooling off period. You can cancel without penalty for 48 hours and receive a refund of
your deposit.
● 90 or more days before travel – your deposit will be held as a credit for future travel.
● 75 days – 51 days before travel – we charge 40% of the holiday price
● 50 – 31 days – we charge 50% of the holiday price
● 30 days or less – we charge 100% of the holiday price
- please note that certain arrangements may not be amended after they have been confirmed
and any alteration or cancellation could incur a cancellation charge of up to 100% of that part
of the arrangements in addition to the charge above, regardless of when the trip is cancelled.
We appreciate that wholly unforeseen events may result in cancellation. We therefore
strongly advise you to take out travel insurance (see clause 8 below) to protect yourself from
losing money if you have to cancel. You will be advised of the exact amount of any
cancellation charge prior to the cancellation being finalised.
Bespoke Treks and Hikes’s Liability to the Customer:
Although we take the greatest care to ensure that everything runs smoothly on your trip,
accidents can happen. For this reason, Bespoke Treks and Hikes strongly encourages you to
take out adequate insurance cover prior to travel for loss or damage to personal property,personal injury or illness, medical expenses and cancellation expenses. Please note that
neither Bespoke Treks and Hikes or its employees nor its agents can accept any liability
relating to personal injury or illness, loss or damage to personal equipment, or any other
unforeseen events that occur during your event.
Any information or advice provided by Bespoke Treks and Hikes on matters such as walking
routes, climate, clothing, travel documents, baggage, special equipment etc. is given in good
faith but without responsibility on the part of the Business.
The customer accepts responsibility for obtaining any necessary visas and travel documents
needed to allow them to take an event with Bespoke Treks and Hikes.
Bespoke Treks and Hikes are not liable for any activity which is provided by a third party
from our any of events i.e. Whiskey tasting, Horse Riding, Cycling, etc.
Health, Fitness & Due Care
Walking is a physically strenuous outdoor activity, usually undertaken in remote locations,
and thus has an element of risk associated with it including the possibility of serious injuries
and even death. The Customer understands and accepts that there is risk involved. The
Customer is confident that they have a level of personal health and fitness sufficient to
engage in such activity. Furthermore, the Customer confirms that they do not suffer (and have
never suffered) from any pre-existing medical condition which would preclude them from
participating in such an activity.
The Customer will observe due care at all times and be mindful of their personal safety and
that of the group. Furthermore, on guided treks, the Customer agrees to heed the advice and
instructions of the guide in relation to matters of safety at all times.
Jurisdiction
This contract is made on the terms of these booking conditions which are governed by Irish
Law and customers shall submit to the jurisdiction of the Irish Courts.
Event information & Feedback
Bespoke Treks and Hikes website includes general descriptions of the various events
available, specifically outlining the itinerary and services included in the price. Changes in
any or all of these items may need to be made from time to time, and you should request a
detailed dossier for up to date information about the event.
Our website contains statements representing its honest belief that the facts as shown are
correct. Every reasonable effort has been made to fully describe the events offered and every
reasonable attempt will be made to honour what has been described.
Bespoke Treks and Hikes reserves the right to make changes to the information, prices and
itineraries set out in the website and provided such changes have been notified to the
customer prior to the submission of a booking form, such changes shall be binding on the
parties.
Likeness
Any likeness of you secured or taken on any of our events or any imagery/media which you
capture and share with us (e.g. either by email or on social media), may be used by Bespoke
Treks and Hikes without charge in all media, for bona fide promotional or marketing
purposes, including without limitation promotional materials of any kind, such as brochures
or on the Internet.
In the interests of continuing to offer the best possible standards of service, Bespoke Treks
and Hikes reserves the right to share, or not to share, any feedback or comments received
from you with our business partners be they accommodation suppliers, luggage transfer
providers, taxi drivers, walking trail maintenance, etc.